360 PROS | Tint - Ceramic Coatings/Superior | Tint - Ceramic Coatings - Detailing: Non-Refund Policy for Automotive Window Tinting Services and Products

Effective Date: January 01, 2025

At 360 PROS | Tint - Ceramic Coatings, located in Delray Beach, Florida, we are dedicated to providing world-class automotive window tinting, ceramic coatings, and related services tailored to your specifications. As a family-owned business with over 20 years of experience, we prioritize quality and customer satisfaction. Due to the custom and permanent nature of our work, all sales for appointments, window tinting services, and products are final, and we do not offer refunds or exchanges under any circumstances. By engaging our services, scheduling an appointment, or purchasing our products, you acknowledge and agree to the following terms:

1. Custom Service Acknowledgment: Window tinting is a customized service involving labor, materials, and vehicle-specific applications. Once the company orders customer product(s) or your paid appointment is scheduled or the tinting process begins or materials are cut and applied to your vehicle, rendering them non-reusable and non-returnable. As such, no refunds will be issued for completed or partially completed services.

2. Customer Approval Process: Prior to starting any tinting work, we provide a consultation, either over the phone or in person, to confirm your preferences, including tint shade, coverage, and compliance with Florida laws. You will be required to review and approve the selected materials and specifications through written consent, verbal consent (over the phone or in person), or confirmation via payment for the appointment, services, or products. Once approved, you are responsible for your choices, and no refunds will be issued for dissatisfaction with agreed-upon specifications.

3. Quality Assurance and Inspection: Upon completion of the tinting service, you will have the opportunity to inspect the work in the presence of our technician at the installation location. Any concerns must be raised immediately before our mobile unit departs the address of installation. By accepting the vehicle and allowing our technician to leave, you confirm satisfaction with the work performed, and no refunds, claims, or disputes for dissatisfaction will be entertained thereafter.

4. No Returns on Products: All tinting products (e.g., tint films, kits, or related materials) are custom-ordered or cut to your vehicle’s specifications. Due to their bespoke nature, these products cannot be returned, exchanged, or refunded once purchased or applied.

5. Warranty and Repairs: We stand by the quality of our workmanship and materials, utilizing superior films and advanced computer-cut technology for precise application. Any issues related to defects in materials or installation errors (e.g., bubbling, peeling, or fading) within the warranty period will be addressed under our limited warranty terms, provided separately. Warranty repairs or replacements do not constitute refunds, and no cash refunds will be issued for warranty claims.

6. Customer Responsibilities: You are responsible for ensuring your vehicle complies with Florida laws regarding window tinting (e.g., visible light transmission percentages). 360 PROS | Tint - Ceramic Coatings is not liable for fines, penalties, or removal costs due to non-compliance with regulations, and no refunds will be issued for such cases.

7. Cancellations: Appointments require a non-refundable $50 deposit to secure your booking, as outlined during scheduling. Cancellations with at least 24 hours’ notice may apply the deposit to a future appointment, at our discretion. Cancellations within 24 hours of the scheduled appointment, adjustments, or failure to appear ("no-show" or "no call") will result in forfeiture of the deposit, and no refunds will be issued. Once tinting services commence, no cancellations are permitted, and no refunds will be issued.

8. Exceptions: No exceptions to this non-refund policy will be made, including for changes in personal circumstances, dissatisfaction with appearance, or regulatory issues. This policy applies to all payment methods, including cash, credit cards, and financing plans.

9. Dispute Resolution: Any disputes arising from our services or products must be addressed directly with 360 PROS | Tint - Ceramic Coatings within 7 days of service completion. We will attempt to resolve issues through warranty repairs or other remedies, but no cash refunds will be provided. Any legal action must be pursued in Delray Beach, Florida, and you agree to waive any right to pursue chargebacks or refunds through your financial institution.

By scheduling an appointment, making a payment (including the non-refundable deposit), or authorizing tinting work, you acknowledge that you have read, understood, and agree to this Non-Refund Policy, even if you fail to review our policies. We appreciate your trust in 360 PROS | Tint - Ceramic Coatings and strive to deliver exceptional service and products.

360 PROS | Tint - Ceramic Coatings

All automotive warranty service appointments must be completed on-site at the following location on your scheduled date and time:
Old School Square Parking Garage
95 N.E. 1st Avenue
Delray Beach, FL 33444
**Superior | Tint – Ceramic Coatings – Detailing**
### Automotive Window Tinting Film
Your newly installed **Automotive Window Tinting Film** and warranty term indicated on the front side of your **Superior** invoice is warranted through **Superior | Tint – Ceramic Coatings – Detailing** as an **Authorized Dealer** of the film manufacturer to the **original purchaser**. The warranty terms are outlined below and/or provided on a separate document for the product purchased and indicated on the face of this invoice. The warranty begins from the **original date of service**.
To obtain this warranty, you must present the **Warranty Number**, **Film Type**, **VLT Percent**, and **Roll Number**, found on the face of this invoice and/or separate documentation. This warranty does not cover damage to film or other claims outside the scope of this coverage.
### Economy Automotive Window Film – *Limited 3-Year Warranty*
The film manufacturer and the authorized automotive window film dealer (collectively referred to as “Seller”) warrant that for a period of **three years** after installation, Economy Automotive Window Films will:
- Maintain solar reflective properties without cracking, fading, or demetalizing,  
- Maintain adhesion without blistering, bubbling, or delaminating from the glass.
If the product is found to be defective under this warranty, the Seller will **replace** the film with a comparable quality film and **reapply it free of charge** during the warranty period. This warranty is **non-transferable** and applies only to the original purchaser. To obtain service, contact **Superior | Tint – Ceramic Coatings – Detailing** or any authorized dealer of the film manufacturer.
### Premium Automotive Window Film – *Limited Lifetime Warranty*
As long as you own your vehicle, Premium Automotive Window Films will:
- Maintain solar reflective properties without cracking, fading, or demetalizing,  
- Maintain adhesion without blistering, bubbling, or delaminating from the glass.
### Supreme Automotive Window Film – *Limited Lifetime Warranty*
As long as you own your vehicle, Supreme Automotive Window Films will:
- Maintain solar reflective properties without cracking, fading, or demetalizing,  
- Maintain adhesion without blistering, bubbling, or delaminating from the glass,  
- Maintain film color and never fade to purple.
### Ultimate Automotive Window Film – *Limited Lifetime Warranty*
As long as you own your vehicle, Ultimate Automotive Window Films will:
- Maintain solar reflective properties without cracking, fading, or demetalizing,  
- Maintain adhesion without blistering, bubbling, or delaminating from the glass,  
- Maintain film color and never fade to purple.
### Mobile Electronics
Audio/video and other electronics installed by **Superior** are warranted for **365 days** from the original service date. Labor on all electronics is also covered for 365 days.
### Other Parts & Services
All other parts and labor services itemized on your **Superior** invoice are warranted for **90 days** from the original service date. Additional warranties may apply from the manufacturer or extended warranty provider, which will be supplied separately.
### Warranty Coverage
During the warranty period, if a covered product fails under normal use (not due to negligence, misuse, or abuse), **Superior** will **repair or replace** the warranted part. Any necessary additional parts/services to ensure safe operation may be billed separately.
To receive service:
- Present your original receipt and any supporting warranty documentation.
- Service must be performed at the **original Superior location** where the work was completed or at another authorized dealer.
- This warranty is valid only at **Superior | Tint – Ceramic Coatings – Detailing** and authorized partners.
### Who Is Covered?
This warranty applies **only to the original purchaser** and **vehicle listed on the original invoice**. It is **non-transferable**.
### Exclusions
This warranty does **not apply** if:
- The customer declined recommended services.
- The product is removed or altered by anyone other than an authorized Superior dealer.
- Required parts or services are not purchased from Superior.
- The failure of a part causes other damages (consequential damages).
- The vehicle is used commercially.
### Important Notes
- After installation, window film may appear hazy. This is temporary and caused by moisture trapped during installation.
- Wait **30 days** after installation before cleaning the film.
- Use only **non-abrasive** cleaners and **soft cloths**—no brushes or harsh chemicals.
- **Car washing and detailing services are not covered** under this warranty.
### Final Terms
**This is the only warranty** offered by or through **Superior | Tint – Ceramic Coatings – Detailing**. Any alterations or additions (verbal or written) not authorized by Superior are **void**. Your legal rights may vary depending on your state or province.


© 360 Pros | Tint - Ceramic Coatings/ Superior | Tint – Ceramic Coatings – Detailing**. All Rights Reserved. 2025